FAQ
Where Do You Ship?
We currently deliver orders to valid shipping addresses within the United States. International shipping is not currently available.
Do You Offer Free Shipping?
Yes. Standard shipping is free on all U.S. orders.
When Should I Expect My Order?
Orders are normally prepared for shipment within 1–2 business days, excluding weekends and U.S. public holidays.
After dispatch, carrier transit is estimated at approximately 4–6 business days. Actual delivery may vary depending on weather, carrier operations, holidays, peak shipping periods, address issues, or other circumstances outside our reasonable control.
How Do I Track My Order?
Once your order has been shipped, tracking information will be sent using the contact information provided at checkout.
The tracking page may not display movement immediately. Please allow some time for the carrier to receive the package and record the initial scan.
Can I Return an Item Without Giving a Reason?
Yes. Eligible products may be returned or exchanged within 30 days after delivery.
Please contact us before returning an item and review our Refund Policy for the applicable conditions, exclusions, and return procedures.
Who Covers Return Shipping?
Return shipping arrangements depend on the reason for the return.
For approved returns involving damaged, defective, incorrect, or incomplete orders, the merchant covers the applicable return shipping cost and provides a prepaid return label or an equivalent free return arrangement.
Other return requests are handled according to the applicable provisions of our Refund Policy.
Are There Products That Cannot Be Returned?
Certain products are generally excluded from change-of-mind returns, including:
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Custom or personalized goods
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Clearance or Final Sale goods
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Gift cards
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Opened intimate, personal, or hygiene-sensitive goods
These exclusions do not limit any rights that may apply to defective, damaged, incorrect, or incomplete products under applicable law.
How Long Does a Refund Take?
Once an approved return has been received and inspected, the refund will be issued to the original payment method within 5–10 business days.
After the refund is issued, your bank, card issuer, or payment provider may need additional time to post the credit to your account.
Can I Cancel My Order?
You may request cancellation before your order is shipped.
Because orders may enter fulfillment shortly after purchase, cancellation requests should be made as soon as possible. Once an order has shipped, any subsequent request will be handled according to our Refund Policy.
What Currency Do You Use?
All prices and payments are processed in U.S. dollars (USD).
What Payment Methods Are Available?
Depending on availability at checkout, we may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, and other supported payment methods.
The payment options displayed during checkout determine which methods are available for your specific order.
How Is Sales Tax Charged?
Applicable sales tax is calculated and collected as required by applicable law.
How Can I Contact Customer Support?
For questions about products, orders, shipping, payments, returns, refunds, or other store matters, please contact us:
Email: support@outlandcampv.shop
Phone: (458) 373-4735
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time)
When contacting us about an order, please provide your order number whenever possible.
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcampv.shop
Phone: (458) 373-4735
Physical and Return Address: 86009 Gossler Road, Eugene, OR 97405, United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time).