Payment Options
All prices displayed on the gcioutdoor store are in U.S. dollars (USD).
We may accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, and other payment options made available through the checkout process.
The payment methods displayed at checkout represent the options currently available for the specific order.
Completing a Payment
When you place an order, the payment method you select must be valid and authorized for the transaction.
Please make sure that your billing details, shipping information, email address, and other checkout information are accurate. Incorrect information may prevent a payment from being completed or an order from being processed correctly.
An order is considered successfully paid only after the applicable payment provider has authorized the transaction.
Payment Verification
Depending on the payment method and transaction, your card issuer or payment provider may request additional verification before approving the payment.
A payment may be approved, declined, delayed, or placed under temporary authorization according to the rules and security procedures of the relevant financial institution or payment provider.
We may also review a transaction when necessary to protect customers and our store against unauthorized or fraudulent activity.
Payment Security
Payment information is handled through secure payment-processing systems and may be processed by Shopify and authorized third-party payment providers.
We do not intentionally retain complete payment-card numbers or card security codes on our own store systems.
Although reasonable safeguards are used, no online payment or data-transmission system can be guaranteed to be completely secure.
Authorization Holds
Your bank or card issuer may place a temporary authorization hold on your payment method when an order is submitted.
An authorization hold may appear before the transaction is fully completed. The timing for releasing or finalizing the hold is determined by the applicable bank, card issuer, or payment provider.
Payment Declines and Failed Transactions
If your payment is declined, please first verify your billing information and confirm that your selected payment method is active and available.
For further assistance with a declined transaction, you may need to contact your bank or payment provider.
We may decline, delay, or cancel an order if payment cannot be successfully authorized or if a transaction presents a reasonable security or fraud concern, subject to applicable law.
Sales Tax
Applicable sales tax is calculated and collected where required by applicable law.
The amount charged may vary depending on the delivery location, applicable tax rules, and the products included in the order.
Order Cancellations
You may request cancellation before your order has shipped.
Because orders may begin processing soon after purchase, cancellation is not guaranteed once fulfillment has started.
After an order has been dispatched, any return or refund request will be handled according to our Refund Policy.
Refunds
When a refund is approved, the funds will normally be returned to the original payment method used for the purchase.
Approved refunds are generally issued within 5–10 business days after the returned item has been received, inspected, and the refund has been approved.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Payment Information Safety
For your security, please do not send complete card numbers, card security codes, passwords, or other sensitive payment credentials to us by email or through unsecured communications.
Contact Customer Support
For questions about payments, billing, transaction status, cancellations, or refunds, please contact us:
Email: support@outlandcampv.shop
Phone: (458) 373-4735
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time)
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcampv.shop
Phone: (458) 373-4735
Physical and Return Address: 86009 Gossler Road, Eugene, OR 97405, United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time).