30-Day Return Period
We accept eligible return and exchange requests made within 30 days after the date of delivery.
If you would like to return or exchange an item, please contact our customer support team before shipping anything back. We will review your request and provide the appropriate return instructions.
Return shipping arrangements may vary depending on the reason for the return and the applicable requirements of this policy.
Return Conditions
To help us process a return, items should be returned in substantially the same condition in which they were received.
Whenever reasonably possible, please include the original packaging, product accessories, tags, manuals, and other components supplied with the order.
Customers may reasonably inspect an item to determine whether it is suitable. However, damage, excessive wear, or deterioration resulting from use beyond reasonable inspection may affect eligibility for a refund where permitted by applicable law.
Items Not Eligible for Change-of-Mind Returns
The following products are generally excluded from change-of-mind returns:
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Custom-made or personalized products
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Clearance or Final Sale products
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Gift cards
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Opened intimate, personal, or hygiene-sensitive products
These exclusions do not limit any rights or remedies that may apply to defective, damaged, incorrect, or incomplete merchandise under applicable law.
Damaged or Incorrect Orders
Please contact us as soon as reasonably possible if your order arrives damaged, defective, incomplete, or different from the item you ordered.
We may request relevant information, such as photographs or order details, to help us evaluate the issue.
For an approved return resulting from a product defect, shipping damage, incorrect item, or other qualifying quality issue, we will provide return instructions and cover the applicable return shipping cost through a prepaid label or an equivalent arrangement.
Change-of-Mind Returns and Exchanges
For an approved change-of-mind return or exchange, the applicable return shipping arrangement will be determined according to the circumstances of the request and this policy.
Please wait for confirmation from our customer support team before sending the item back.
Refund Processing
After an authorized return is received, we will inspect the returned item and determine whether the applicable refund requirements have been met.
Once a refund is approved, it will be issued to the original payment method within 5–10 business days.
The time required for the refund to appear in your account may vary. Your bank, card issuer, or payment provider may require additional processing time after the refund has been issued.
Order Cancellations
You may request to cancel an order before it has been shipped.
Because orders may enter processing shortly after they are placed, cancellation requests should be submitted as soon as possible.
Once an order has been dispatched, it cannot be canceled as an unshipped order. Any subsequent request will be handled according to the applicable return and exchange provisions of this Refund Policy.
Return Authorization
Please do not send merchandise to the return address without first receiving authorization and return instructions from our customer support team.
Unauthorized returns may result in processing delays.
Return Address
Approved returns should be sent to the following address after you have received return authorization:
86009 Gossler Road
Eugene, OR 97405
United States
Contact Customer Support
For questions about returns, exchanges, refunds, damaged products, incorrect orders, or cancellations, please contact us:
Email: support@outlandcampv.shop
Phone: (458) 373-4735
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time)
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcampv.shop
Phone: (458) 373-4735
Physical and Return Address: 86009 Gossler Road, Eugene, OR 97405, United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time).