Shipping Availability
gcioutdoor currently offers shipping to valid delivery addresses within the United States.
Standard shipping is provided free of charge on all U.S. orders. We do not currently offer international delivery.
Order Handling
After an order is successfully placed and payment is confirmed, we normally prepare the order for shipment within 1–2 business days.
Order processing does not normally include weekends or U.S. public holidays. Processing times may occasionally be longer during periods of unusually high order volume or other circumstances affecting fulfillment.
Estimated Delivery Time
Once an order has been dispatched, estimated carrier transit time is approximately 4–6 business days.
The estimated delivery timeframe is provided for general guidance and is not a guaranteed delivery date. Actual delivery may vary because of carrier conditions, severe weather, holidays, peak shipping periods, address problems, or other circumstances outside our reasonable control.
Shipment Tracking
After your order leaves our facility, tracking information will be provided using the contact details entered during checkout.
Tracking information may not become active immediately. It can take a short period of time for the carrier to receive the package, complete the initial scan, and update its tracking system.
Shipping Address
Please carefully check your name, delivery address, ZIP code, and other shipping information before submitting your order.
If you notice an error after placing an order, contact us as soon as possible. We can only request an address correction before shipment, and changes cannot be guaranteed once fulfillment or carrier processing has begun.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout, except where otherwise required by applicable law.
Order Cancellations
Cancellation requests must be submitted before the order is shipped.
Because orders may begin processing shortly after purchase, we recommend contacting us immediately if you need to cancel an order.
Once an order has been dispatched, cancellation is no longer available. Any subsequent request will be handled according to our Refund Policy.
Delivery Issues
If tracking indicates an unusual delivery status, the package cannot be located, or you believe there is another delivery problem, please contact our customer support team.
We will review the available shipment information and, where appropriate, work with the carrier to determine the next steps.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly so we can review the issue and provide an appropriate resolution under our Refund Policy.
Sales Tax
Applicable sales tax is calculated and collected as required by applicable law.
The tax amount shown at checkout may vary depending on the delivery location and applicable tax requirements.
Contact Customer Support
For questions about shipping, tracking, delivery, address changes, cancellations, or delivery problems, please contact us:
Email: support@outlandcampv.shop
Phone: (458) 373-4735
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time)
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcampv.shop
Phone: (458) 373-4735
Physical and Return Address: 86009 Gossler Road, Eugene, OR 97405, United States
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time).